Study Demonstrates Positive Impact of Person-Centered Care on Resident Satisfaction

October 31, 2017
Contact: 
Perry Gwen Meyers, pmeyers@paltc.org

A key component of the culture change movement in post-acute and long-term care (PA/LTC), which started in the 1980s, is person-centered care (PCC). Proponents of PPC have long held that this type of care leads to improved quality of life (QOL), and studies such as one in the November issue of JAMDA are increasingly bearing this out.

The study, “Does Person-Centered Care Improve Residents’ Satisfaction With Nursing Home Quality?” indicated that facilities that fully implemented PCC showed greater resident satisfaction. The study involved 320 Kansas nursing homes and compared resident satisfaction in those participating in a program to promote PCC, called Promoting Excellent Alternatives in Kansas (PEAK 2.0), with those not in the program. Using the Resident Satisfaction Survey for Kansas, comprised of questions divided into QOL, quality of care (QOC), quality of service (QOS), and global satisfaction, the researchers found that overall satisfaction scores were higher among residents in the PEAK 2.0 facilities.

These findings, the authors observe, are consistent with other studies that have found higher QOL and QOC in nursing homes that have embraced PCC. The authors observe, “Residents in homes that had fully implemented PCC also reported being satisfied with the choices available to them, the respect shown to them, their privacy needs being met, and staff knowing their preferences….” They stress the strong influence staff can have on resident satisfaction and the importance of training to equip staff with the skills and tools they need to identify and meet resident needs.

The study was conducted by researchers at the Center on Aging at Kansas State University in Manhattan, KS, and the LeadingAge Center for Applied Research in Washington, DC.

For more information on the findings above and more details about the study, click here. To contact the researchers or JAMDA Editor for interview contact pmeyers@paltc.org.