QPP Service Center Hold Times Expected to Increase

January 7, 2022
Policy Snapshot

The Quality Payment Program (QPP) Service Center is projecting an increase in volume of calls and emails between January and March 2022 due to the opening of the 2021 MIPS data submission period. The increase in call volume and emails will result in longer wait times.

In order to reduce wait times and ensure successful 2021 submission, the Centers for Medicare & Medicaid Services (CMS) recommends taking the following actions:

  • Use One Method to Report Issues—Due to the increase in volume at the QPP Service Center and to minimize backlog, CMS requests that you use only one method of reporting for the same issue (email or phone). Note: Cases are processed in the order in which they are received regardless of the manner in which the Service Center was contacted. Please allow time for processing.
  • Submit Your Data Early—It is encouraged that you submit your 2021 MIPS performance year data early during the submission period as this allows plenty of time for any necessary Service Center assistance.
  • Call the Service Center at Off-Peak Hours—CMS strongly recommends calling the Service Center during off-peak hours (8:00 AM-10:00 AM ET OR 2:00 PM-8:00 PM ET).

For more information:

  • Visit the QPP Resource Library to review new and existing QPP resources.
  • Contact the QPP at 1-866-288-8292 or by e-mail at: QPP@cms.hhs.gov. Customers who are hearing impaired can dial 711 to be connected to a TRS Communications Assistant.