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Policy Snapshot

March 29, 2024

Last week, the Department of Health and Human Services (HHS) distributed these resources to assist physicians, pharmacists, and hospitals with the aftermath of the Change Healthcare cybersecurity attacks.

The American Medical Association (AMA) told HHS on a number of occasions that physicians were having difficulty securing information from health insurers about the availability of assistance with payments, flexibilities from administrative requirements, and additional contact information for troubleshooting due to the Change Healthcare cybersecurity attacks. Other interested parties raised similar issues. HHS responded by assembling the linked resources from health insurers. Please note the HHS’ cover letter points out that the resource document contains a national contact person for each plan, though HHS urges physicians, pharmacists, and hospitals to reach out first to their health insurer’s regional contact. If these contacts do not respond to inquiries, please contact